Privacy policy
Last updated: July 11, 2026
This Privacy Policy describes how Resinistic (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit our website, make a purchase from resinistic.com, or otherwise communicate with us regarding our products and services.
For the purposes of this Privacy Policy, “you” and “your” means you as the user of our website or services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.
When we make changes, we will update the “Last updated” date and post the revised Privacy Policy on our website.
How We Collect and Use Your Personal Information
To provide our products and services, we collect certain personal information about you. The information we collect depends on how you interact with us, such as whether you browse our website, place an order, contact us, or request a custom-made item.
We may use the information we collect to:
• Process and fulfil your order
• Communicate with you about your order
• Create custom-made or personalised items
• Arrange pickup or delivery
• Process payments
• Provide customer support
• Improve our website and services
• Send marketing or promotional communication where applicable
• Comply with legal obligations
• Protect our website, business, customers, and users
What Personal Information We Collect
The types of personal information we collect may include information that identifies, relates to, describes, or can be associated with you.
Information We Collect Directly from You
Information that you directly provide to us may include:
• Contact details, such as your name, address, phone number, and email address
• Order information, such as your name, billing address, delivery address, payment confirmation, email address, phone number, and order details
• Account information, such as username, password, security questions, and other information used for account security, if an account is created
• Customer support information, including information you choose to provide when contacting us
• Personalisation information for custom-made items, such as names, dates, wording, photos, design preferences, colour choices, flower or petal preferences, occasion details, and any other information you provide for a personalised order
Some products or services may require you to provide certain information. If you choose not to provide this information, we may not be able to process your order or complete your custom-made item.
Photos and Personalisation Details
For personalised or custom-made orders, you may provide photos, names, dates, wording, colour preferences, design requests, or other personal details.
This information is used to create and fulfil your order, communicate with you about your order, prepare previews where applicable, and provide customer support.
Photos and personalisation details are only used for the purpose of completing your order, unless you have given us permission to use them for another purpose.
We may share photos of finished products on our website, social media pages, or other promotional materials as part of our portfolio and to showcase our work.
Where finished products include personal photos, we will blur or cover the image unless the customer has given consent for the photo to be shown clearly.
We may also share finished souvenirs or personalised items that include details such as names, dates, occasion wording, or similar customisation, unless you ask us not to do so.
If you would prefer that we do not share your finished item online, please let us know at any time. If an image has already been uploaded and you would like it removed, you may contact us and we will remove it as soon as reasonably possible.
Information We Collect About Your Usage
We may automatically collect certain information about how you interact with our website. This may include device information, browser information, network connection information, IP address, and information about how you use our website.
We may collect this information using cookies, pixels, and similar technologies.
Information We Obtain from Third Parties
We may obtain information from third parties, including vendors and service providers who help us operate our website and provide our services.
This may include:
• Shopify, which supports our website and online store
• Payment processors, who collect payment information to process your payment
• Delivery or courier providers, where delivery is required
• Marketing or advertising partners, where applicable
• Analytics or website service providers
Any information we receive from third parties will be handled in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide our products and services, including to process payments, fulfil orders, create personalised items, send order updates, arrange pickup or delivery, provide customer support, and manage your account where applicable.
Custom Orders
For custom-made or personalised orders, we use the information you provide to prepare your item, confirm order details, create previews where applicable, and complete your order.
Delivery
If your order is being delivered, we may share necessary delivery details, such as your name, phone number, and delivery address, with our courier or delivery provider in order to deliver your order.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending promotional emails or showing advertisements for our products or services, where permitted by law.
You may opt out of receiving promotional emails where an unsubscribe option is available.
Security and Fraud Prevention
We may use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or harmful activity.
Communication and Service Improvement
We may use your personal information to communicate with you, provide customer support, improve our services, and maintain our business relationship with you.
Cookies
Like many websites, we use cookies and similar technologies on our website.
Cookies may be used to power and improve our website, remember your actions and preferences, understand how customers interact with our website, and support analytics or advertising.
For specific information about cookies used by Shopify, please see Shopify’s Cookie Policy.
Most browsers automatically accept cookies, but you can usually choose to remove or reject cookies through your browser settings. Please note that blocking cookies may affect your experience and may cause some website features to work incorrectly.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for order fulfilment, business, legal, or operational purposes.
This may include sharing information:
• With vendors or service providers who perform services on our behalf, such as website hosting, Shopify, payment processing, analytics, customer support, order fulfilment, and delivery
• With payment processors in order to complete your payment
• With couriers or delivery providers in order to deliver your order
• With marketing or advertising partners where applicable
• When you direct us, request us, or consent to us sharing certain information
• To comply with legal obligations or protect our rights, business, website, customers, or users
We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.
Third Party Websites and Links
Our website may contain links to websites or online platforms operated by third parties.
If you follow links to websites not operated or controlled by us, you should review their privacy policies and terms. We are not responsible for the privacy, security, accuracy, or content of third-party websites.
Children’s Data
Our website and services are not intended to be used by children.
We do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can take appropriate steps to delete it where required.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee perfect security.
How long we retain your personal information depends on different factors, such as whether we need the information to fulfil your order, provide customer support, comply with legal obligations, resolve disputes, or maintain business records.
Photos and personalisation details provided for custom orders are retained only as long as reasonably necessary for order fulfilment, customer support, record keeping, or legal/business purposes.
Your Rights
Depending on where you live, you may have certain rights in relation to your personal information. These rights may include:
• The right to request access to the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of personal information
• The right to request a copy of your personal information
• The right to withdraw consent where we rely on consent
• The right to object to or restrict certain processing
• The right to opt out of certain marketing communication
These rights are not absolute and may apply only in certain circumstances.
To exercise any of these rights, please contact us using the contact details below.
We may need to verify your identity before responding to your request.
Marketing Communication
If you receive promotional emails from us, you may opt out at any time using the unsubscribe option where available.
Even if you opt out of promotional communication, we may still contact you about your order, account, payment, delivery, or customer service matters.
Complaints
If you have a complaint about how we process your personal information, please contact us using the contact details below.
If you are not satisfied with our response, you may have the right to contact your local data protection authority.
International Users
Please note that your personal information may be transferred, stored, and processed outside the country where you live, including by Shopify, payment processors, service providers, or other third parties we use to operate our website and services.
Where required, appropriate safeguards will be used for such transfers.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, you can contact us at:
Email: resinistic@gmail.com
Business: Resinistic, Malta
For the purpose of applicable data protection laws, we are the data controller of your personal information unless stated otherwise.