Ordering & Delivery Information
Production Time
- Custom-made items are handmade to order. As a general guide, please allow 1–3 weeks for production. Small orders can often be completed within around 1 week, but please always check with us before ordering if you need your item by a specific date.
- Larger orders, souvenir orders, wedding orders, Christmas orders, and seasonal orders may require more time.
- Ready to Ship items are already made and can usually be collected or delivered sooner.
Production time may vary depending on item type, quantity ordered, customisation needs, design details, photo and/or text approval, resin curing time, material availibility, seasonal demand and current order schedule.
Pickup & Delivery
- Pickup is available from Żurrieq by appointment.
- Delivery to Malta and Gozo is available by courier for €5.
- We offer free delivery on orders over €80.
For courier delivery, please provide an address where someone is usually available during the day, as deliveries are normally carried out during daytime hours.
If no one is available at the time of delivery, pickup from Żurrieq can be arranged by appointment, or delivery can be re-arranged at an additional delivery charge.
If daytime delivery is not convenient, pickup from Żurrieq can be arranged instead at an agreed date and time.
As pickup is by appointment, kindly let us know in advance if you are unable to make it at the agreed time, so we can rearrange accordingly.
If you need your order by a specific date, please let us know before ordering.
Customisation
Custom-made items can be personalised with details such as names, dates, colours, flakes, wording, photos, flowers, or other design requests, depending on the product.
After placing your order, we may contact you to confirm the details before production begins.
For personalised text or photo items, a preview may be sent for approval before the final sealing or finishing stage.
Please check all names, dates, and wording carefully before approving, as changes may not be possible once the item has been sealed or completed.
We kindly ask that you reply as soon as possible when we send previews, samples, or questions regarding your order. Delayed replies may delay the production or completion of your order.
Payments, Deposits & Refunds
For orders placed directly through the website, full payment is taken at checkout.
For custom orders placed through Messenger, Facebook, Instagram, email, or other direct messages, a 50% deposit is required to confirm the order.
Work on custom-made and personalised items will only begin once the order details and payment/deposit have been confirmed.
Once work on a custom-made or personalised order has started, the order cannot be cancelled or refunded, as materials, design preparation, personalisation, and production time have already been allocated to your order.
The remaining balance for message orders must be paid before collection or delivery.
We reserve the right to cancel an order if we are unable to complete it within the required timeframe, if the requested materials are unavailable, or if the order cannot be fulfilled as requested. If we need to cancel an order before work has started, or due to insufficient time or material availability, a full refund will be issued.
Handmade Note
- Each item is handmade and poured one by one, so slight variations in colour, finish, placement, and overall appearance may occur.
- For larger orders such as souvenirs, the requested colour will be followed as closely as possible. However, as resin is mixed and poured by hand in small batches, slight colour variations may occur between pieces.
- As colours are mixed by hand, the final shade may vary slightly from the original sample or reference photo. Colours may also appear different depending on screen or monitor settings.
- Small bubbles or slight handmade imperfections may be present and are part of the nature of handmade resin items.